We are sure you have questions, so here are a few of the frequently asked questions we have been asked in the past:
Why should we use Telnet Connect when we can order directly from a provider?
Does using Telnet Connect add more to my bill?
How can Telnet Connect offer lower prices than our carrier’s direct sales people?
Are you a reseller? Where does my bill come from?
Do you sell hardware or other services?
What happens if I have a problem after the service is installed?
Will you support us after the installation?
We represent you, not the carriers, which means we put together the best solutions to meet your companies needs. Plus, unlike a direct rep, we are not limited to the solutions and prices one company offers. We have over 40 years’ experience creating solutions and satisfied clients.
Just the opposite; you don’t pay a penny for our services - - the providers you selected pay us. We are a selling channel for the Carriers and we happen to be less expensive than their own direct channel - - so they save money when they sell through us. Plus, we get carriers to compete for your business, driving the price down.
Telecommunications is a competitive business and providers’ prices vary by channel - - we are a wholesale channel, with lower costs than retail. We get providers to compete for your business, which gets the prices lower than a direct rep will offer you. We have access to unpublished promotions.
No, we are voice, data, cloud, disaster recovery and business continuity service specialists. However, for items such as servers, phones, PBX’s, etc., we can put you in touch with vendors to make sure you are getting the best hardware to work with the services you order.
Before your service is installed, we will be tracking and coordinating the installation with you. Once service is installed and working properly, you will first contact your carrier/provider i.e. AT&T, Comcast, L-3, etc. However, if you don’t get a swift solution from the vendor, call us immediately and we’ll jump in on your behalf. We send so much business to the carriers that we can often gain a higher level of attention and faster resolution of problems, and we use that to your benefit.
Count on it! Telnet Connect is your advisor, analyst and advocate before, during, and after your contract and installation period.